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Vacancy
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Job Description
Roles & Responsibilities
Your job will be to provide technical support via email/telephone/remote sessions to our global customers, using initiative to help customers as much as possible.
You will deliver our range of technical support services and investigate any issues that arise.
Where necessary you will need to replicate customer configurations as required to troubleshoot complex errors, in details:
- Provide 2nd & 3rd line technical support via email/telephone/live-chat to our global customers, using initiative to help customers as much as possible. A percentage of calls will be of a complex technical nature.
- Resolve escalated support incidents from our customers and partners.
- Replicate customer configurations as required to troubleshoot complex errors.
- Progress simultaneous high-profile/high-priority issues.
- Undertake to develop and maintain technical skills in selected products.
- Undertake training to achieve and maintain accreditation in selected products.
Who Are We Looking For?
The ideal candidate would be someone who is passionate about networking, security, Linux and all things technical. On that role you will have the opportunity to acquire lots of new skills, so it's important that you are keen to learn and embrace new technologies and commit to rapid skills development.
Therefore, what is essential for us:
- Understanding of TCP/IP, routing, switching and related protocols, network environments and topologies.
- Display a thorough understanding of networking protocols.
- Understanding and experience of TCP/IP, routing, switching and related protocols.
- Administration, installation and troubleshooting of Windows or Linux based devices and networks.
- Excellent communication and interpersonal skills, both telephone and written.
- Excellent English language skills both written and verbal, proficiency in French, Spanish or German
Desired Candidate Profile
The ideal candidate would be someone who is passionate about networking, security, Linux and all things technical. On that role you will have the opportunity to acquire lots of new skills, so it's important that you are keen to learn and embrace new technologies and commit to rapid skills development.
Therefore, what is essential for us:
- Understanding of TCP/IP, routing, switching and related protocols, network environments and topologies.
- Display a thorough understanding of networking protocols.
- Understanding and experience of TCP/IP, routing, switching and related protocols.
- Administration, installation and troubleshooting of Windows or Linux based devices and networks.
- Excellent communication and interpersonal skills, both telephone and written.
- Excellent English language skills both written and verbal, proficiency in French, Spanish or German
Company Industry
- Consumer Durables
- Consumer Electronics
Department / Functional Area
- System Administration
- Network Administration
- Security (IT Software)
Keywords
- Network / Technical Support Engineer
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Arrow Electronics Inc
We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install and maintain customer s software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs.