New Business Specialist

Bupa Arabia

Role overview:

• Take end to end ownership for the resolution of all customer and internal Bupa Global enrolment enquiries. Case manage all queries through to resolution.
• Accurately maintain and update customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact.
• Obtain all missing information for forms that come into the team directly from the customer/broker/group by telephone/email.
• Input member/group details into the operating system accurately within agreed quality levels and service level agreements.
• Be an expert in processing new groups and individuals from the initial referral from the Sales Department in accordance with our Service Standards and customer expectations. To be an expert in all business rules and underwriting rules.

Key Experience:

• Good spoken and written English is essential
• A track record of achieving and exceeding productivity and quality targets in a high performing team environment
• Proven experience of building and delivering strong customer servicing within a contact centre setting, coupled with experience of case managing customer queries thorough to resolution
• Good communicator and negotiator with some experience of corporate level negotiation

Why Bupa?

We re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to Be you at Bupa , we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.