Night Auditor NOVOTEL

As a Night Auditor, you ensure a seamless and safe overnight operation while delivering Novotel s guest experience. You are responsible for balancing daily financial transactions, preparing key reports, and supporting guests with warmth, efficiency, and professionalism. This role plays a crucial part in maintaining service excellence, accuracy, and brand consistency throughout the night.

• Welcome and assist guests promptly, demonstrating Accor s values in every interaction.
• Manage overnight check-ins, check-outs, and guest requests with courtesy and efficiency.
• Anticipate guest needs, handle concerns professionally, and provide accurate information about hotel services and facilities.
• Maintain a clean, organized, and guest-ready front desk and lobby environment.
• Process and verify all daily transactions, ensuring accuracy in room charges, payments, rebates, and adjustments.
• Complete the night audit process and roll the business date in the Property Management System (PMS).
• Prepare daily revenue and operational reports for management, ensuring timely and accurate delivery.
• Support the smooth transition between shifts by clearly communicating any pending tasks or guest follow-ups.
• Monitor hotel premises, ensuring a safe and secure environment for guests and Heartist.
• Respond to emergencies in accordance with Accor safety and security procedures.
• Report any irregularities, incidents, or maintenance needs promptly.
• Coordinate with Housekeeping and other departments regarding early arrivals, departures, and special guest requirements.
• Ensure alignment with Accor policies, procedures, and brand standards at all times.

• Previous experience in Front Office or Night Audit within hotel industry is preferred.
• Strong numerical, analytical, and problem-solving skills.
• Excellent communication skills with a guest.
• Proficiency in hotel PMS systems (Opera or similar).
• Ability to work independently and remain calm under pressure.