NIGHT MANAGER Four Seasons Hotel

To assume responsibility for all activities in the hotel in the absence of executive management.

To be fully aware of all activities within the hotel on a day-to-day basis.

To monitor the operation of all departments to ensure all operating standards are maintained.

To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance, and presentation and to take appropriate action if this is not achieved.

To assist in maintaining a high level of security for both guest and hotel property.

To be fully conversant with all emergency procedures and pertinent local legislation.

To ensure all workstations are staffed correctly.

To meet, greet, escort and bid farewell to all Vip guests in the absence of executive management.

To effectively and efficiently handle and resolve all guests' complaints and problems in all areas of the hotel.

To pass on the comments, suggestions and recommendations of guests to department heads and the planning committee.

To ensure all glitches are properly logged and followed up on.

To be fully conversant with the hotel credit policies and to monitor all guests accounts in the absence of the credit manager.

To operationally assist all departments as may be required.

To ensure active and effective communication between all departments during the night and between the night shift staff and the day staff.

To carry out performance appraisals for all night front office staff.

To ensure regular inspections of all hotel areas is done at least once every evening.

To be fully trained in assistant duty manager duties and fully understand the hotel policies and procedures specially licensing laws.

Be aware of hotels outside contractor's specifications i.e. pest control, carpet maintenance, window cleaning.

To ensure that the daily sheet is prepared with all relevant and correct information, ready for the first morning shift.

- Operational:

To ensure a computer back-up is run every 2 hours

To act as a member of the hotel fire emergency and evacuation team and be fully conversant with the procedures to follow in event of such an emergency.

To ensure night audit is running all correct reports in a timely manner.

To prepare all reports needed for department heads and ensure they are sent on time.

To ensure all early arrival rooms are ready and if not to look into alternative solutions.

To allocate any new reservations that come through into the correct room categories.

To ensure that the desk is fully stocked and ready for the AM team.

To lead a night team briefing with all night team employees as well as the morning briefing during handover with the AM team.