Night Manager

ENNISMORE

The Night Manager is the guardian of the guest experience after dark owning the resort s overnight operations and ensuring that every moment, seen and unseen, reflects FAENA s commitment to excellence, safety, and storytelling. This role leads the resort through the night with presence, precision, and intuition, seamlessly balancing operational oversight with personalized guest engagement. From late arrivals to early departures, the Night Manager ensures continuity of service, resolves challenges with confidence, and protects the integrity of the guest journey so that every stay remains effortless, immersive, and unforgettable.

Key Responsibilities:

• Lead all overnight hotel operations, ensuring seamless coordination across departments and full alignment with FAENA standards.
• Act as the senior decision-maker on property overnight, maintaining operational control and guest experience continuity.
• Deliver a personalized and elevated guest experience, overseeing VIP arrivals, departures, and handling guest concerns with full ownership.
• Champion Forbes luxury service standards, ensuring consistency, presence, and proactive engagement across all guest touchpoints.
• Ensure the safety and security of guests, colleagues, and the property, responding to incidents and managing emergency protocols when required.
• Oversee night audit processes, reporting, and operational readiness for the following day.
• Take ownership of service recovery, resolving issues effectively and identifying opportunities for continuous improvement.
• Lead and support overnight teams, fostering accountability, engagement, and a culture of exceptional service.
• Maintain clear communication and handover between night and day teams to ensure seamless operations.