Night Resort Assistant Manager
Atlantis
Employer Active
Posted 7 hrs ago
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Experience
2 - 5 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hotel-Lodging Management
Job Type: Full-time
Key Responsibilities
- Oversee front office, lobby, and front services operations during night shifts to ensure smooth guest experiences.
- Coordinate between Front Office, Housekeeping, Engineering, and other departments for efficient guest service delivery.
- Monitor arrivals, departures, and in-house guests to ensure service consistency and adherence to brand standards.
- Resolve guest issues promptly and effectively, ensuring satisfaction and positive feedback.
- Manage the night audit process and review daily operational reports.
- Support and guide night staff, ensuring proper training, grooming, and adherence to policies.
- Maintain a visible presence in the lobby to engage with guests and anticipate service needs.
- Review VIP arrivals and ensure all special requests and amenities are properly arranged.
- Uphold safety and security procedures throughout night operations.
- Act as the senior management representative during night hours, making decisions in the absence of higher management.
Skills Set
- Front Office and Guest Relations Management
- Night Audit and Operations Oversight
- Leadership and Team Development
- Complaint Resolution and Service Recovery
- Cross-Department Coordination
- Time and Resource Management
- Customer Service Excellence
Desired Candidate Profile
Ideal Profile
- Bachelor s degree in Hospitality Management or a related field.
- 2 3 years of experience in a similar role within a luxury hotel or resort environment.
- Strong leadership, communication, and interpersonal skills.
- Proven ability to handle guest relations with professionalism and empathy.
- Thorough understanding of front office operations, night audit processes, and guest service management.
- Proficiency in property management systems (e.g., Opera) and MS Office applications.
- Excellent problem-solving and conflict resolution skills.
- Impeccable personal presentation and attention to detail.
Company Industry
Department / Functional Area
Keywords
- Night Resort Assistant Manager
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Atlantis
About the Company Atlantis The Palm, part of Atlantis Dubai, is a world-famous luxury resort located on Palm Jumeirah. Known for its exceptional hospitality, award-winning restaurants, and iconic entertainment, it represents a landmark in Dubai s tourism landscape. Together with Atlantis The Royal, the resort redefines modern luxury, offering guests extraordinary experiences inspired by the majesty and mystery of the ocean.