Night Supervisor Crowne Plaza Hotels & Resorts

Employer Active

Posted 8 hrs ago

Experience

2 - 7 Years

Job Location

Oman - Oman

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

YOUR DAY-TO-DAY:

  • Supervise all Front Office operations during the night shift, ensuring outstanding guest service and seamless check-in/out processes.
  • Handle late arrivals, early departures, and overnight guest requests promptly and professionally.
  • Coordinate with other departments (Housekeeping, Engineering, Security, etc.) to address guest needs and operational issues.
  • Conduct nightly audits of guest accounts, ensuring accuracy in billing and transactions.
  • Oversee the night audit process and ensure the end-of-day procedures are completed on time and accurately.
  • Monitor the lobby and public areas for cleanliness, security, and guest activity.
  • Respond to emergency situations and take appropriate action in accordance with hotel policies and procedures.
  • Train and mentor night staff, fostering a culture of service excellence.
  • Ensure compliance with all IHG policies, health & safety regulations, and local laws.
  • Prepare nightly reports and communicate effectively with the morning management team for shift handover.

Desired Candidate Profile

Minimum of 2 3 years experience in Front Office operations in a 4- or 5-star hotel, with at least 1 year in a supervisory or night shift role.

Strong understanding of PMS systems (preferably Opera).

Excellent communication and interpersonal skills.

Ability to remain calm and professional under pressure.

Detail-oriented with strong problem-solving and decision-making abilities.

Flexibility to work overnight shifts, weekends, and holidays.

Fluency in English (Arabic or other languages is an asset).

A diploma or degree in Hospitality Management is preferred.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Night Supervisor

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Crowne Plaza Hotels & Resorts

https://careers.ihg.com/en/job-details/?jobref=Night%2BSupervisor%7cGB%7c153290