Nightlife Manager

AccorHotel

Key Responsibilities

• Oversee all front-of-house operations during service, including floor flow, table assignments, and service timing to maximise guest satisfaction and revenue.
• Anticipate guest needs, collaborate with VIP hosts on seating strategy, and ensure seamless experiences for both first-time visitors and loyal patrons.
• Monitor sound, lighting, music, and team energy levels throughout the night, making adjustments to maintain the desired mood and elevate the overall vibe.
• Ensure that team members embody Faena s service standards through polished appearance, tone, and delivery.
• Lead pre-shift briefings to set nightly priorities and energize the team.
• Act as the escalation point for guest concerns, applying sound judgment, discretion, and diplomacy to resolve issues while protecting the guest experience.
• Supervise, mentor, and coach the nightlife service team; support with recruitment, scheduling, and training to maintain a motivated, high-performing group.
• Partner closely with bar managers, DJs, performers, and security teams to ensure smooth operations, guest safety, and compliance with regulations.
• Provide feedback on nightly performance, guest feedback, team dynamics, and opportunities for operational or experiential improvement.
• Act as an ambassador of Faena s ethos, ensuring that every detail from service flow to atmosphere reflects the brand s commitment to extraordinary experiences.