Odoo Functional Support Agent

Aliaict

Multiple Vacancies

Posted on 10 Oct

Experience

2 - 7 Years

Job Location

Cairo - Egypt

Education

Bachelor of Commerce(Commerce)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

Investigate Technical Issues (employee-reported problems and bugs)

  • Identify an issue s root cause
  • Describe an issue s symptoms
  • Provide first-level support to customers using Odoo ERP (functional and basic technical issues).
  • Assist in identifying and troubleshooting issues across Odoo modules (Sales, Inventory, Accounting, CRM, etc.).
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Troubleshoot and resolve functional and technical issues.
  • Analyze user needs and propose system enhancements.
  • Coordinate with developers to implement bug fixes and customizations.
  • Prepare documentation and provide end-user training.
  • Monitor system performance and ensure uptime.
  • Guide users through processes, features, and best practices via chat, email, or phone.

Desired Candidate Profile

  • Bachelor's degree in Accounting, business administration, Computer Science or IT related specialty.
  • 2+ proven years of experiences in Odoo ERP system.
  • Good knowledge with Odoo modules and business workflow.
  • Excellent financial background and experienced in previous ERP systems.
  • Understand customizations needed in Odoo according to business.
  • Skillful in gathering and implementing clients requirements effectively.
  • Excellent in communication skills.
  • Odoo certifications are preferable

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Odoo Functional Support Agent

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Aliaict

https://wuzzuf.net/jobs/p/dy09xrixk6sf-odoo-functional-support-agent-aliaict-cairo-egypt