Office 365 Administrator & IT Helpdesk
Aspire Software
Employer Active
Posted 7 hrs ago
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Any Nationality
Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
End-User & Helpdesk Support
- Respond to and resolve IT helpdesk tickets in a timely and professional manner.
- Provide Tier 1 2 support for Windows, Mac, and Linux systems, including hardware, software, and peripherals.
- Deliver onboarding/offboarding support including account setup, hardware provisioning, and access control.
- Assist users with mobile device management, remote access (VPN), and MFA setup.
- Educate users on IT best practices, security awareness, and productivity tools.
Office 365 Administration
- Manage and support Microsoft 365 services including Exchange Online, Teams, SharePoint
Online, and OneDrive.
- Administer user accounts, licenses, security groups, and distribution lists.
- Configure and monitor security features such as MFA, conditional access policies, and DLP.
- Troubleshoot and resolve issues related to email flow, Teams collaboration, and SharePoint permissions.
- Support Microsoft Intune (MDM/MAM) for device enrollment, compliance, and application deployment.
- Assist in Office 365 migrations, integrations, and updates.
Systems & Networking Support
- Perform Active Directory and Azure AD administration, including group policy and SSO integrations.
- Update and maintain DNS/DHCP records and provide basic network troubleshooting (connectivity, VPN, firewalls).
- Support patch management, system updates, and application installations.
- Maintain IT asset inventory and ensure accurate records in the asset management system.
Documentation & Process Improvement
- Maintain technical documentation, knowledge base articles, and IT process guides.
- Identify recurring issues and recommend process improvements.
- Escalate complex issues to senior IT staff or vendors as needed.
- Stay current with Microsoft 365 updates, emerging IT tools, and security practices.
Desired Candidate Profile
- 2 4 years of IT Helpdesk and/or Office 365 administration experience in a corporate environment.
- Strong hands-on experience with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Intune).
- Working knowledge of Active Directory, Azure AD, and group policy management.
- Familiarity with DNS, DHCP, VPNs, and general networking concepts.
- Proven troubleshooting and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills for supporting diverse users.
- Ability to prioritize, multitask, and work independently in a fast-paced environment.
Good to Have
- Microsoft certifications such as MS-900, MD-100/101, MS-500, or AZ-104.
- Experience with ticketing systems (e.g., Jira Service Desk).
- Knowledge of IT security best practices and compliance standards.
- Experience with remote monitoring and management (RMM) tools (e.g., Kaseya/VSA).
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Office 365 Administrator & IT Helpdesk
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Aspire Software
Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.