Office Coordinator & Call Center Assistant

Omega Software

The Office Coordinator & Call Center Assistant will play a critical role in ensuring the smooth operation of our office and customer support channels. This role involves handling administrative tasks, coordinating office activities, and managing the call center to ensure our clients receive prompt and professional support.

Key Responsibilities

Office Coordination:

• Oversee day-to-day office operations, including managing supplies, coordinating meetings, and handling office communications.
• Assist in maintaining office records, schedules, and ensure a well-organized working environment.

Call Center Assistance:

• Manage incoming customer calls, addressing inquiries and providing product and service support.
• Ensure high-quality customer service, escalating issues when necessary to relevant teams.
• Track customer feedback and follow-ups, documenting call outcomes and insights for continuous improvement.

Administrative Support:

• Help with organizing events, client meetings, and maintaining confidential documents.
• Provide administrative support to upper management when needed.

Key Requirements:

• Proven experience in an administrative or customer support role, preferably in a tech or software company.
• Excellent verbal and written communication skills in English and Arabic.
• Strong organizational and multitasking abilities with a high level of attention to detail.
• Ability to handle customer complaints professionally and efficiently.