Office & Tenant Assistant

Beirut Digital District- Zeal

Key Responsibilities

• Front Desk & Visitor Management
• Welcome and greet visitors in a professional and friendly manner.
• Guide visitors to relevant floors, elevators, or meeting areas.
• Ensure visitor comfort while waiting (water, assistance, etc.).
• Notify employees of visitor arrivals and ensure prompt attendance.

• Call Handling & Communication
• Answer incoming calls professionally and direct them to the correct department.
• Take accurate messages and ensure timely follow-up.
• Act as a communication link between tenants, internal teams, and service providers.

• Tenant Support & Relations
• Serve as the primary point of contact for tenants for inquiries, complaints, and requests.
• Handle tenant concerns with empathy and professionalism.
• Follow up on escalated or complex issues with internal departments.
• Conduct regular tenant check-ins and gather feedback.
• Support community activities and events to ensure a seamless tenant experience.

• Service Ticket & Request Coordination
• Manage service tickets submitted through the BDD application.
• Track, document, and follow up on all tickets until closure.
• Coordinate with IT, Engineering, Procurement, and Accounting for resolutions.
• For requests requiring quotations:
• Obtain and share quotations.
• Follow up on approvals.
• Confirm completion of works.
• Prepare weekly ticketing and tenant support reports.

• Facility & Service Provider Coordination (Support Role)
• Support the monitoring of cleaning, maintenance, security, and valet teams.
• Report service issues, incidents, and operational risks.
• Follow up on corrective actions with service providers.
• Support inspections and quality checks when requested.

• Administrative & Internal Support
• Support Accounting with:
• Receiving invoices and documents.
• Coordinating messenger deliveries.
• Handling petty cash reports and invoice sharing.
• Support HR with:
• Internal event coordination.
• Uniform records.
• Expat papers follow-up.
• Proxies for messengers.
• Employee birthday visuals (Canva).

• Office & Facilities Administration
• Manage kitchen supplies, snack bar, and stationery.
• Monitor inventory and submit replenishment requests.
• Ensure shared spaces are clean and report issues.
• Conduct basic office checks and report damages.
• Scan and maintain maintenance contracts.

• Access Cards & Connectivity Support
• Coordinate access card requests with IT and BDD.
• Report lost or faulty cards.
• Support tenants with Ogero landline and internet connectivity processes.

• Messenger & Delivery Coordination
• Distribute tasks fairly among messengers.
• Track deliveries using the messenger tracking sheet.