Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
B2B Customer Care Agent is responsible for assisting customers through multiple communication channels, including voice (phone) and non-voice (Email, Chat, etc..) interactions.br>Your primary goal is to provide exceptional support related to After-sales booking flights, hotels,and other travel-related services, ensuring a satisfying customer experience.
strong>Responsibilities:/strong>
- Provide assistance to customers regarding their flight, hotel bookings, and related travel services in the after-sales part.
- Handle queries, complaints, and requests via phone, email, chat, and other channels.
- Assist customers with modifying reservations for flights, hotels, and associated services.
- Maintain a professional and positive attitude while interacting with customers.
- Engage with customers to enhance their experience, ensuring satisfaction and loyalty.
- Accurately record and maintain customer information, including booking details and communication history, in the customer relationship management (CRM) system.
- Ensure compliance with data protection policies.
- Work closely with other departments to provide end-to-end solutions for customers.
- Assist colleagues during peak periods or high workloads.
Desired Candidate Profile
Profile Requirements:
- Strong English proficiency in verbal and written communication skills.
- Proficiency in CRM systems, Microsoft Office, and booking platforms.
- Strong problem-solving and interpersonal skills (patience, empathy).
- Ability to handle pressure during peak travel seasons.
- Detail-oriented with good organizational skills.
- Familiarity with reservation system tools like Amadeus, Sabre, or Galileo.
- Previous experience in customer service or travel booking.
Company Industry
- Travel
- Tourism
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Officer - B2B Customer Care
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com