Officer - B2B Customer Care Almosafer

Employer Active

Posted 2 hrs ago

Experience

1 - 7 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

br>B2B Customer Care Agent is responsible for assisting customers through multiple communication channels, including voice (phone) and non-voice (Email, Chat, etc..) interactions.br>Your primary goal is to provide exceptional support related to After-sales booking flights, hotels,and other travel-related services, ensuring a satisfying customer experience.

strong>Responsibilities:/strong>

  • Provide assistance to customers regarding their flight, hotel bookings, and related travel services in the after-sales part.
  • Handle queries, complaints, and requests via phone, email, chat, and other channels.
  • Assist customers with modifying reservations for flights, hotels, and associated services.
  • Maintain a professional and positive attitude while interacting with customers.
  • Engage with customers to enhance their experience, ensuring satisfaction and loyalty.
  • Accurately record and maintain customer information, including booking details and communication history, in the customer relationship management (CRM) system.
  • Ensure compliance with data protection policies.
  • Work closely with other departments to provide end-to-end solutions for customers.
  • Assist colleagues during peak periods or high workloads.

Desired Candidate Profile

strong>Profile Requirements:/strong>

  • Strong English proficiency in verbal and written communication skills.
  • Proficiency in CRM systems, Microsoft Office, and booking platforms.
  • Strong problem-solving and interpersonal skills (patience, empathy).
  • Ability to handle pressure during peak travel seasons.
  • Detail-oriented with good organizational skills.
  • Familiarity with reservation system tools like Amadeus, Sabre, or Galileo.
  • Previous experience in customer service or travel booking.

Company Industry

  • Travel
  • Tourism

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Officer - B2B Customer Care

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Almosafer

strong>About the company:/strong>

At Almosafer (part of Seera Group), we re not just part of the travel industry, we re helping shape its future.

As Saudi Arabia s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.

Rooted in our name Almosafer, meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We re united by a bold vision:

To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.

Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

Read More

https://jobs.almosafer.com/job/Cairo-Officer-B2B-Customer-Care/1278916401/