Officer - Branch Sales Almosafer

About the role:

The Officer - Branch Sales responsible for assisting customers in identifying the right holiday products, providing information on travel itineraries, inspiring their thinking and assisting them in identifying an appropriate holiday package. The job holder is also responsible for achieving individual sales targets and enhancing the overall customer experience.

Responsibilities:

• Provide leisure travel assistance for clients including air, hotel, resort, cruise, restaurant, tours, sightseeing, etc.

• Stay up to date through ongoing research on products and services using the Internet, contacts with sales representatives, industry publications, newspapers, and other magazines. Ensure sales targets are successfully achieved by ensuring a high customer conversion rate.

• Provide travel consultation and advise customers on holiday packages.

• Handle bookings for flights, hotels, tours, and related services.

• Achieve individual sales targets and deliver excellent customer service.

• Manage customer inquiries and provide pre- and post-booking support.

• Be familiar with GDS systems and key local/international destinations.

Profile requirements:

• A high School Graduate or a Diploma in any field is preferred.

• Minimum 0-3 years within the hospitality, Tourism, or any related role.

• Minimum competencies in English and Knowledge of the Arabic language are a must.

• Excellent selling skills & Ability to interact, communicate, and negotiate effectively

• Excellent knowledge of computer reservation systems, GDS systems, and e-travelling

• Strong knowledge of travel destinations as well as domestic and international travel trends

• Strong ability to design holiday packages based on customer requirements & strong knowledge of travel booking software.