Officer - Cargo Sales Support Fly Dubai

KEY RESPONSIBILITIES

• Coordinates the end-to-end quote management process, ensuring timely, accurate, and well-documented responses to agent and customer rate requests.
• Prepares and circulates reports related to quotation success, agent performance, route trends, and overall UAE sales metrics.
• Ensures accuracy and consistency of sales-related data across systems such as SkyChain, CRM, and internal Excel trackers.
• Provides administrative and back-office support to the sales team, including data entry, document tracking, and internal coordination.
• Organizes and archives UAE sales documents, including rate approvals, commercial agreements, and customer correspondences.
• Acts as a central point of coordination during periods when sales staff are out of office, ensuring continuity in administrative and follow-up tasks.
• Coordinates with pricing and capacity management teams to monitor space allocation for key accounts and ensure timely communication of available capacity to sales staff.
• Assists in analyzing customer buying patterns, agent contribution, and market trends to identify opportunities for upselling or capacity optimization within the UAE market.
• Supports the development and execution of targeted sales initiatives or campaigns by preparing customer lists, tracking responses, and coordinating follow-up actions with the sales team.
• Monitors competitor activities in the UAE market and shares insights with the sales and pricing teams to support strategic decision-making and proactive customer engagement.