Officer, Customer Service First Abu Dhabi Bank FAB

Employer Active

Posted 5 hrs ago

Experience

2 - 7 Years

Job Location

Abu Dhabi - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities



Minimum Qualification

  • High experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures.School graduated 2 years relevant

Core Responsibilities

Generic Accountability

  • Actively sell/cross-sell asset and liability products to new and existing customers
  • Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
  • Receive and process customer requests (e.g. account opening, FAB Mobile / Online Banking requests, returned cheque delivery, etc.)
  • Encourage customers to build their balances with the bank in order to migrate to higher customer programs
  • Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
  • Educate Classic and Advantage customers about automated channels including ATM, call centre and FAB Mobile / Online Banking and promote their migration to these channels
  • Attract new customers to branch through personal relations and existing customer referrals
  • Respond to call Contact Center regarding customer inquiries forwarded
  • Meet individual sales targets
  • Participate in and potentially lead daily retail sales team meetings
  • Online & Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call Contact center calls & carryout online demonstrations and assist with mobile app demo and customer download
  • NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
  • Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings

Job Specific Accountabilities

  • Agree on personal sales targets with the retails sales manager and the branch manager

Desired Candidate Profile

High experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures.School graduated 2 years relevant

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Officer
  • Customer Service

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

First Abu Dhabi Bank FAB

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Read More

https://ehjd.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1132