Officer, Front Office First Abu Dhabi Bank FAB

Meet and greet visitors to the office

• Meet and greet visitors to the office
• Direct or escort visitors if required
• Co-ordinate with security for any client visit
• Host visitors whilst they are waiting to be met
• Assist in the planning and preparation of meetings, conferences and conference telephone calls
• Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions)
• Receive, direct and relay telephone messages and fax messages, etc.
• Receive and deliver/forward mail to the concerned staff/office/dept.
• Stamp all general correspondence if needed/applicable
• Maintain the general filing system and file all correspondence
• Make preparations for Soft services related tasks
• Maintain an adequate inventory of office supplies for FoH
• Respond to staff/visitor inquiries
• Assist customers for any issues and complaints and direct them to concerned staff/office/dept.
• Provide word-processing and secretarial support for soft services unit
• Coordinate the repair and maintenance of office equipment
• Answer all incoming calls and handle caller s inquiries at all times
• Assist the other staff as requested
• Perform other related duties as required for the Soft services unit
• Ensure look and feel of the front of house and building entrances is maintained at all times
• Adhere to grooming standards at all times
• Comply to limited mobile phone use in public/in front of customers
• No eating incl. chewing gum at the desk
• No cigarettes, no car keys, no makeup, etc. on top of the work desk/station
• No messy work desk/station
• Always smile, be friendly and approachable
• Do not turn your back to customers or use impolite body language
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organisation s values and ethics at all times to support the establishment of a value drive culture within the bank.