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Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The role holder will be responsible for handling aftersales customer, Issue and re-issue flights tickets that already booked through website and change, cancel and refund flights according to the rules and regulations and resolve customer complaints & problems aiming for customer satisfaction and optimizing customer contact opportunities.
Responsibilities:
- Handle customer-only inquiries from the time of the escalation to its closing.
- Resolve customer complaints & problems aiming for customer satisfaction.
- Optimize customer contact opportunities.
- Change, cancel and refund flights according to the rules and regulations.
- Complete necessary project operation documentation.
- Alert the Team Leader on issues or concerns that require escalation.
- Maintain confidentiality of A.C.C. s clients & customer data.
- Adhere to A.C.C. policies & procedures.
- Carry responsibility for completing sales transactions when it comes to flights.
- Participate in individual & team training/meetings to bring knowledge up-to-date.
- Adhere to work and accommodate business requests (including flexible locations & working hours).
Desired Candidate Profile
Profile Requirments :
- GDS experience is a must (Amadeus) for atleast 6 Month.
- Tourism background.
- CS experience is preferred.
- Good command of English language.
- Grads only are welcome to apply.
- Interpersonal skills.
- Communication skills.
- Customer service orientated.
- Active listening skills.
- Problem-solving skills.
- Negotiation skills.
Company Industry
- Travel
- Tourism
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Officer - Online Flights
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Almosafer
At Almosafer (part of Seera Group), We re not just part of the travel industry, we re helping shape its future.br>As Saudi Arabia s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.br>Rooted in our name Almosafer, meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.br>We re united by a bold vision:br>To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.br>Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.
https://jobs.almosafer.com/job/Cairo-Officer-Online-Flights/1262327201/