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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handling booking Changes with Suppliers.
Executing and issuing travel documents for groups, personalized itineraries, etc.
Handling Disruptions (Large scale).
Getting all offline vouchers & tickets and others from suppliers.
Handling all refunds & compensations (3rd Party related).
Handling Visa Processing.
Preparing periodic reports (weekly, monthly) to be shared with the product development team to enhance service level & improve suppliers quality of delivery.
Handle B2B and agent requests.
Handling all offline requests & dealing with suppliers to get the best possible rates & adding margins accordingly.
Collaborate closely with the sales team to ensure the smooth execution of group travel plans.
Interact with vendors to gather detailed information regarding group travel schedules and related pricing structures.
Build and sustain vendor relationships while successfully negotiating favorable terms and pricing for group bookings.
Direct and manage daily operational activities, ensuring the effective delivery of travel services, compliance with company standards, and adherence to industry regulations.
Tackle and resolve operational challenges, discrepancies, and issues promptly and effectively. Employ analytical and problem-solving skills to address complex situations.
Gather and evaluate operational data, performance metrics, and key indicators to extract insights that inform decision-making.
Contribute to data-driven strategies aimed at improving operational performance.
Monitor package fulfillment and logistics to ensure orderly and efficient service delivery to individual, corporate, and charter customers.
Play a crucial role in providing outstanding customer experiences by ensuring impeccable operational execution, timely service delivery, and effective communication with clients.
Remain informed about industry trends, emerging technologies, and operational best practices. Implement innovative strategies to enhance operational processes and maintain a competitive advantage.
Prepare regular reports detailing operational performance, challenges, and opportunities. Keep accurate records and documentation to support operational decision-making.
Carry out any other tasks assigned by management.
Desired Candidate Profile
Preferably a bachelor s degree in the field of marketing, hospitality, commerce or accounting
Minimum a diploma in any of the relevant fields.
Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
Exceptional productivity and accuracy, proficient in achieving a significant amount of work at a high standard under pressure. Excellent communication and interpersonal skills, effective in emails, face-to-face interactions, and telephone conversations (Proficiency in English and Arabic, both written and spoken is highly desirable.)
Highly developed problem-solving abilities, negotiation, sales, demonstrating initiative and confidence. Capable of working independently while managing multiple complex tasks concurrently.
Company Industry
- Airlines
- Aviation
Department / Functional Area
- Data Entry
- Operations
- Back Office Processing
Keywords
- OFFICER OPERATION & FULFILLMENT (GULF AIR HOLIDAYS)
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Gulf Air
Gulf Air, the national carrier of the Kingdom of Bahrain, commenced operations in 1950, becoming one of the first commercial airlines established in the Middle East. Today, Gulf Air is a major international carrier serving 43 cities in 24 countries spanning three continents. The airline operates one of the largest networks in the Middle East, with double daily flights to over 10 regional cities, from its hub at Bahrain International Airport.