Officer - Order-to-Cash Almosafer

About the role:

We're looking for a detail-oriented and proactive Finance Operations Officer to join our team, specializing in Order to Cash (OTC) processes. In this crucial role, you'll be responsible for managing all aspects of customer invoicing and collections, ensuring seamless financial operations with both our B2B and B2C customers, as well as internal stakeholders. Your strong communication and negotiation skills will be key to maintaining healthy customer relationships and optimizing our cash flow.

Responsibilities:

As a Finance Operations Officer, your main responsibilities will include:

• Customer Communication & Collections:

  • Act as the primary point of contact for incoming collection inquiries from customers and internal teams, resolving concerns efficiently.
  • Conduct proactive outbound collection activities, following up on overdue accounts and sending payment reminders.
  • Issues dunning letters to customers as needed.
  • Record all customer and internal communication related to collections.
  • Monitor agreed-upon payment plans with customers.

• Invoice & Account Management:

  • Prepare and send invoices B2B, including Statements of Account (SOA), with all necessary supporting documentation.
  • Analyze customer accounts meticulously, identifying non-payments, delayed payments, and other irregularities.
  • Reconcile account balances and open items with customers to ensure accuracy.

• Collections & Collaboration:

  • Execute intensive collection of both B2B & B2C activities in line with our market collection strategy.
  • Create and manage claim case IDs, collaborating closely with the claims management team.
  • Partnering with internal departments such as Sales, Key Account Management (KAM), Risk, Revenue Assurance and Customer Care & Internal Relations to facilitate debt collection.
  • Compile and provide essential documents to third-party collection agencies and legal teams, and monitor accounts handed over.
  • Process requests for account clearing when necessary.

• Process Improvement & Efficiency:

  • Actively participate in continuous improvement initiatives within the finance operations department.
  • Demonstrate a strong understanding of the critical nature of finance operations and the pressures of deadlines.