OliOli Doha Venue Manager

OliOli Children's Museum

Guest Engagement / Satisfaction:

• Take full ownership of leading all aspects of guest engagement/satisfaction.
• Ensure that all children/guests visiting OliOli Doha have an awesome and memorable experience through a highly talented, effective, kind and committed frontline team. Ensure that OliOli Doha delivers the highest quality, world-class and memorable experiences to children and their families that is aligned with its developmental objectives.
• Establish OliOli Doha as the preferred venue for families to visit for childrens play activities
• Articulate OliOli Dohas value proposition as an informal learning environment to local schools, nurseries, pedagogical experts and authorities leading to repeat visitation by educational institutions on a periodic basis.
• Guest feedback:

Accurately measure and respond to guest satisfaction on a periodic basis:

• Effectively collect information from guests to understand how they spend their time in the space and how we can improve that experience through (a) reviews (b) frontline team and (c) guest interactions.
• Spend time on the floor, particularly during special program implementation to understand guest feedback and address it as appropriate.
• Structured compilation and sharing of the guest feedback with colleagues to address the complaints raised and avoid similar problems in the future.

Leadership:

• Maintain the OliOli Doha team in collaboration with OliOli corporate office.
• Ensure that the team has a thorough understanding of why OliOli Doha exists, and why we do what we do.
• Contribute towards a positive, genuine, team-based, guest-first centric culture.
• Keep team morale high through recognition, motivation, training & development, collaboration, and so on.
• Supervise and oversee the performance of the frontline team; assess/evaluate and provide constructive feedback regularly with a continuous focus on their development and on improving guest satisfaction.
• Bring positive energy to the floor, and inspire the frontline team to ensure that kids/guests are having an amazing time.
• Develop and implement a training calendar for the frontline team that enables them to excel at engaging with guests in a meaningful way; bring in external experts as/when appropriate and necessary.
• Ensure and enable transparent/effective communication within the team.
• Address team concerns, constraints, and grievances in an empathetic and compassionate manner.
• Work with local colleges and other institutions to identify and create a pool of part-time talent; develop and implement training programs to ensure they are able to deliver to the OliOli standard.

Commercial:

• Optimize revenue (while adhering to brand standards) by focusing on sales and marketing efforts that are unique to the local market; collaborate closely with corporate office in relation to marketing campaigns and calendar.
• Take full ownership of the profitability of the venue by carefully balancing complex and competing priorities.
• Prepare monthly reports for the overall performance of the venue in accordance with the budgets and KPIs.

Implementing the creative calendar:

• Create the execution framework to deliver a variety of creative programs throughout the year.
• Develop a solid understanding of the programs and prepare the execution plan on a quarterly basis; prep the team and ensure they have clarity/visibility of expectations from them in relation to the programming activities.
• Take a particularly hands-on (on the floor) approach during bigger events and activations; speak with guests on a daily basis during such times to understand feedback and opportunities for improvement.
• Work with other colleagues to prepare a detailed debrief for each program.

Physical infrastructure:

• Through the dedicated facilities team ensure that the premises are safe, clean and presentable at all times + that all the exhibits and equipment are in good working condition.

Operations/admin:

• Manage the staffing schedule to optimize guest experience and satisfaction.
• Be responsible for all other administrative and operational aspects of the venue.
• Create mechanism with the creative to allow team members to submit ideas and carry through from concept to delivery.
• Engage with government authorities on an as needed basis for smooth running of the operations of the museum.
• Perform any other duties required to successfully establish the museum and sustain that success over the years.