Onboarding Administrator

Tap Payments  

As a Tapster you will;

• Coordinate with the Sales team to capture required pre-application data

• Collect required application documentation from merchants

• Perform initial underwriting checks in accordance with processor/vendor KYC guidelines

• Accurately board new merchant accounts to ensure first entry approval

• Liaise between the merchant and processors to secure application approval

• Review merchant accounts, investigate and diagnose merchant account configuration issues

• De-escalate situations involving dissatisfied merchants and offer patient assistance and support

• Build strong relationships with internal teams to meet launch expectations

• Maintain a thorough understanding of processor/vendor products, platforms, and systems

• Serve as a Tap Payments related products and services expert

• Carry out other duties, as assigned based on the demands of the business and growth of the role

What you will bring to the party;

• 2-4 years of role-specific experience in Financial Services/Fintech/High-Growth Startups

• Preferred degree, but real-world experience is also accepted.

• Ability to establish credibility and internal relationships

• Understanding of client/merchant/stakeholder care

• Awareness of how your role supports the business

• Enthusiasm for working in a growing fintech

• Ability to work in a team and follow daily tasks

• Skills and knowledge to actively participate in meetings

• Ability to deliver work on time

• Problem-solving and quick-thinking skills

• Ability to organize information and ask relevant questions

• Strong communication skills in English, with a preference for Arabic language ability