Online Account Manager

TOTERS Delivery

An Online Account Manager is a person who is responsible for the management of sales and relationships with merchant exclusively through virtual. This role requires a strong focus on tele sales skills and exceptional customer support to ensure client satisfaction. They are assigned a company's existing merchant's accounts.

Responsibilities:

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  Serve as the lead point of contact for all Merchants on account management matters
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  Handle and nurture client relationships exclusively through phone and online communication.
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  Utilize effective tele sales techniques to drive account growth and revenue
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  Ensure the timely and successful delivery of our solutions according to merchant needs and objectives
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  Demonstrate proficiency in using online platforms, CRM systems, and other digital tools.
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  Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues
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  Creating co-marketing initiatives and promotional material with merchants aimed at attracting new users to Toters platform and highlighting to existing customers the value of being on our platform
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  Collaborate with the Business Development team to identify and grow opportunities
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  Communicating with merchants to understand their needs and explain product value
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  Collecting and analyzing data to learn more about consumer behavior and propose ideas to increase revenues
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  Maintaining updated knowledge of company products and services
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  Resolving complaints and preventing additional issues by improving processes
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  Identifying industry trends
  

Requirements:

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  Proven experience in tele sales, account management, or a related field.
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  Strong customer support and problem-solving skills
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  Conduct online training sessions to educate clients about products and services.
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  Solid experience with CRM software and MS Office (particularly MS Excel)
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  Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
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  Exceptional virtual communication skills and responsiveness.
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  Strong verbal and written communication skills
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  Technical proficiency in using online platforms and digital tools
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  Good command of English and Arabic (oral and written)
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  BA/BS degree in Business Administration, Sales or relevant field
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  Extensive, accurate product knowledge