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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Customer Engagement & Communication
- Respond promptly and professionally to customer enquiries via email, WhatsApp, Instagram DM, Facebook DM, live chat, and phone.
- Deliver friendly and informative responses that align with Wolfi s brand tone and customer-first approach.
Sales & Revenue Support
- Assist customers with product enquiries, availability, and purchase options.
- Encourage sales by suggesting suitable alternatives, add-ons, and related products.
- Create and pass qualified leads to in-store sales teams when required.
Brand & Product Enquiries
- Handle enquiries related to Wolfi s partner brands (e.g., Scott, Thule) and ensure accurate, timely information is provided.
- Escalate complex or technical questions to the relevant internal teams.
E-Commerce & Online Support
- Guide customers through the Wolfis.ae website to complete purchases.
- Report website issues, missing product details, or user experience challenges to the e-commerce team.
Customer Service Excellence
- Maintain a high level of professionalism and empathy in all interactions.
- Ensure consistent follow-up on open customer queries until resolved.
Team Collaboration & Learning
- Stay informed about new product arrivals, events, and promotions.
- Work closely with Marketing, Retail, and Customer Service teams to ensure smooth communication and aligned messaging.
Desired Candidate Profile
2 4 years of experience in online customer communication, retail, or e-commerce support.
Strong written and verbal communication skills with excellent English proficiency.
Confident using digital platforms and handling multiple conversations at once.
Customer-focused, proactive, and eager to deliver a world-class service experience.
Interest in cycling, triathlon, or active lifestyle retail is an advantage.
Company Industry
Department / Functional Area
Keywords
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