Online Coordinator Dubai Holding Group LLC

Employer Active

Posted 56 min ago

Experience

2 - 4 Years

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

Bachelor of Business Administration(Management), Bachelor of Arts(Communication)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Online Operations & Coordination

  • Monitor and ensure all online processes are executed accurately, efficiently, and within required timelines including online KPIs related to iPod sales, e-tickets, online customer service, SINT areas in stores, and consumable stock levels.
  • Support the implementation of country-specific online projects, ensuring alignment with operational and business objectives.
  • Partner with the Talent Development team to design, deliver, and evaluate online training programs and related initiatives.
  • Liaise with the Operation Manager and Brand partners to address all country-level online inquiries, operational concerns, process issues, and system errors.

Reporting & Performance Monitoring

  • Prepare periodic reports capturing operational challenges, system errors, incident trends, and customer feedback.
  • Compile and share weekly performance reports on online sales, highlighting insights and opportunities for improvement.

Packing Station & Logistics Management

  • Oversee all picking and packing activities, ensuring operational efficiency and adherence to company standards.
  • Act as the primary liaison for the Packing Station Supervisor, addressing and resolving operational challenges promptly.
  • Liaise directly with logistics providers (e.g., Aramex, Shipa) to prevent delivery delays, manage incidents, and escalate reports to both local providers and Spain when required.
  • Manage online returns, ensuring items are processed and published as per Company Standard Operating procedure.

Team Management

  • Lead and inspire the team to maintain high motivation, engagement, retention and operational excellence.
  • Ensure at all times the efficient usage of hours in the packing station and liaise with Operations Manager for the same during events. (Sale / Black Friday)
  • Maintain regular communication with the management team regarding personnel updates and product-related matters.

Desired Candidate Profile

  • 2-3 years of similar professional experience in an operational role.
  • Relevant knowledge of the Retail Industry with fast pace business model.
  • Proven ability to control cost and streamline operational processes.
  • Solid team management experience.
  • Proficiency in MS Office & especially Excel
  • Self-Motivated, ability to develop and motivate the team and lead by example.
  • Forward planning, Strong Organizational skills, and Commercial Awareness.
  • Strong numerical and analytical ability.
  • Attention to detail and ability to multitask, Goal orientated and flexible.
  • Excellent communication (both verbal and written) and interpersonal skills.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Online Coordinator
  • Online Community Management

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Dubai Holding Group LLC

Alexandra - HR Coordinator

Suite 242, Emarat Atrium Sheikh Zayed Road, Dubai, UAE UAE, Dubai, United Arab Emirates (UAE)