OPD Coordinator

Saudi German Hospital

Planning Process:

• Report on the performance of each specialty and per doctor.
• Allocate proper housing for each doctor's clinic, while maintaining a good utilization of time and spaces.

Operations Excellence Process:

• Be presented in clinics to keep updated of general maintenance and biomedical maintenance issues.
• Prepare of the OPD daily report concerning the occupancy of each doctor clinic and the apologies.
• Notify the call center with cancellation, delays and rescheduling of doctors.
• Report on the new findings of performance of the marketing campaigns.
• Perform the daily round in clinics to keep updated of general maintenance and biomedical maintenance issues.
• Prepare work schedules and maintain appropriate staffing levels including shift patterns and the number of staff required to meet demand.

Customer Satisfaction Process:

• Maintains a continuous customer satisfaction level to all patients by preventing or handling their complaints either Official or unofficial.
• Cooperate and collaborate with doctors, patients, nursing, technicians, coordinators, receptionists, customer service agents, medical director, marketing managers to ensure quality service rendered.

Enhance customers and doctors' satisfaction by assisting in handling complaints, concerns and suggestions and providing appropriate follow-through.

Innovation Process:

• Build loyalty through customer service.
• Redefine evaluation criteria for customer service.