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Experience
2 - 5 Years
Job Location
Education
Bachelor of Business Administration
Nationality
Any Arab National, Any European National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are a regulated crypto exchange operating in Europe, with licenses and compliance infrastructure already in place. Our clients come from high-risk segments, and we need an Operations Manager to run the daily execution, optimize workflows, and align teams towards growth. You'll report to the General Manager and work closely with the compliance, sales, and payments teams.
Key Responsibilities
Manage day-to-day operations across onboarding, support, and compliance workflows
Be on top of every single step across all pipeline stages
Be the representative for any conflicts or issues that shall arise with clients
Negotiate on behalf of companies for deals and sales agreements
Track and mitigate recalls, chargebacks, and volume-related risk
Assess and document the risk level of each partner or campaign
Help promote the brand through social media execution (not strategy)
Oversee remote support and operational teams
Develop SOPs and ensure regulatory alignment in workflows
Collaborate with Legal and IT on technical issue handling Monitor KPIs, performance dashboards, and escalation pipelines
Desired Candidate Profile
3+ years in crypto, fintech, or regulated payments
Experience in handling high-risk clients or verticals Knowledge of EU crypto regulation (VASP/EMI experience a plus)
Strong organizational and risk management skills
Proven ability to lead and structure remote-first operational teams
Detail-oriented, reliable, and proactive
Fluent in English; EU language a plus EU-based or aligned with EU working hours
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Operation Manager
- Cross-Functional Collaboration
- Operational Excellence Manager
- Team Leadership
- Business Operations Manager
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PRIME PARTNERS SHPK
At Prime Compliance, we are dedicated to resolving complex compliance issues for our esteemed clients operating in highly regulated industries. Our specialization lies in empowering fintech innovators to successfully launch and expand their businesses through our comprehensive compliance services and expert leadership on a fully outsourced basis.