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Experience
6 - 11 Years
Job Location
Education
Secondary School, Intermediate School
Nationality
Any Arab National, Saudi Arabian, Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
About the Role
We are seeking an Operations Manager to oversee daily operations of our taxi fleet in Makkah. The role is responsible for ensuring maximum fleet utilisation, driver performance, customer satisfaction, and compliance with regulatory standards. This is a critical leadership position driving operational excellence, safety, and profitability for our mobility business.
Key Responsibilities
Strategic & Financial
- Execute operational strategy to deliver utilisation, revenue & efficiency targets
- Drive digital operational initiatives (Buddy App, VOC/VOD programs)
- Build & optimise SOPs and fleet performance dashboards
Operational Excellence
- Manage day-to-day taxi fleet operations & ensure maximum uptime
- Monitor KPIs – EPT (Earnings per Taxi), accidents, complaints, attrition
- Oversee driver onboarding, training, shift planning & compliance checks
- Coordinate with maintenance & workshop teams for servicing & repairs
- Ensure regulatory compliance, liaison with transport authorities
- Implement cost control around fuel, spare fleet & operational resources
People & Driver Management
- Lead the fleet operations team, supervisors & support staff
- Conduct performance reviews & ensure KPI ownership
- Enhance driver engagement, grievance handling & retention
Continuous Improvement
- Drive process optimization and tech-enabled fleet management
- Implement digital tools (RFID, checklists, dashboards etc.)
Desired Candidate Profile
- Education:
Bachelor’s degree in science or related field with strong numeric
Key Metrics / KPIs
- Fleet Utilisation %
- Revenue Per Taxi
- Driver Attrition Rate
- Accident Ratio per million kms
- Customer Satisfaction & Complaint Ratio
- Fleet Hygiene & Compliance Score
Requirements
Education & Skills
- Bachelor’s Degree (Business, Operations or related field)
- Strong analytical, planning & leadership capabilities
- Knowledge of mobility/fleet systems, digital tracking & KPI dashboards
Experience
- 5–10 years in Fleet / Mobility / Taxi / Transport Operations
- Experience managing large driver workforce & 24/7 operations
- Excellent regulatory understanding (preferred KSA transport laws) l and data analysis skills.
Employment Type
- Full Time
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Transport
- Driving
Keywords
- Operations Management
- Fleet Operations Manager
- Process Management
- Transport Operations
- Driver Management
- Operational Excellence
- Process Improvement
- Strategic Planning
- Fleet Management
- Fleet
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Al Ghurair Investment LLC
Al Ghurair Investment is a diversified industrial group based in Dubai with operations spanning more than 50 countries globally. With a rich history of pioneering businesses and technologies, this heritage of innovative success is built upon values of excellence in the products developed and the processes followed. Our Core Areas of Expertise are Foods, Commodities, Construction and Properties. And furthermore, our additional areas of focus include Energy, Printing, Retail and Education.
Read MoreSanchit Khandelwal - Recruitment Specialist
Dubai , UAE UAE, Dubai, United Arab Emirates (UAE)