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Job Description
Roles & Responsibilities
About Four Seasons
At Four Seasons Hotels and Resorts, we are dedicated to delivering exceptional guest experiences through genuine care, attention to detail, and personalized service. Our people are the heart of our success, creating memorable moments in one of the most unique destinations, the Red Sea Project.
About the RoleWe are seeking an experienced and dynamic Night Operations Manager to lead and oversee all hotel operations during the overnight shift. This role is responsible for ensuring smooth operations, maintaining the highest levels of guest satisfaction, and upholding brand standards across all departments during the night.
Key Responsibilities- Manage and oversee all hotel operations during the night shift
- Ensure exceptional guest experience and handle any issues or complaints promptly
- Supervise Front Office, Housekeeping, Security, and other departments on duty
- Review and oversee night audit processes and financial reporting
- Ensure compliance with safety, security, and emergency procedures
- Act as the Manager on Duty during overnight hours
- Coordinate with department heads for seamless shift handovers
- Maintain and enforce brand standards at all times
Desired Candidate Profile
Previous experience in a similar role or as Night Manager within a luxury hotel environment
Strong leadership and problem-solving skills
Excellent communication and interpersonal abilities
Solid understanding of hotel operations and night audit procedures
Ability to work independently and make sound decisions under pressure
Proficiency in PMS systems
Fluency in English; additional languages are an advantage
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Administration
Keywords
- Operation Manager - Night
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Four Seasons Hotel
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Soon to be one of the region s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.