Operation Officer

VFS Global Egypt

Employer Active

Posted on 4 Dec

Experience

0 - 2 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Description:
- Document scrutiny and collection of applications for visa processing
- Handle customer/applicant queries personally or via email, telephone.
- Handle cash and bank related transactions if assigned and ensure 100% accuracy Full
- Record & maintain all application data. Ensure accurate & timely
data entry into the system with zero errors.
- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
- Inform the applicants about the available Value-Added Services and
ensure delivery of Value-Added Service options to applicants/ customers.
- Encourage applicants to provide feedback on services provided and their overall experience at the application center.
- Ensure that the entire process is completed within the mandated Turn Around Time
- Assist Deputy Manager/Operations Manager in execution of WB Project

Desired Candidate Profile

Job Requirements:
- Education: Graduate from any field or having any relevant certificate
- Additional: Graduate or global equivalent
- Experience: 0 2 years of experience preferably in customer service field.
Knowledge & Key Skills:
- Basic Knowledge of Computer skills
- Proficiency in MS office & good typing speed
- Adaptability and presence of mind to handle customer queries and complaints.
- English Level: Very Good
- Knowledge of local language
- Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Operation Officer

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VFS Global Egypt

VFS Global is a trusted partner for diplomatic missions, supporting the visa application process with 3,533 Visa Application Centres across 143 countries on 5 continents. The company currently provides services for 63 client governments and has successfully processed over 232 million visa applications since its establishment in 2001.

https://wuzzuf.net/jobs/p/qaizgshw5im8-operation-officer-vfs-global-egypt-cairo-egypt