Operations Administrator MAIR GROUP - P.J.S.C

Support day-to-day operations of the mall by providing administrative and coordination support across all operational activities.

Ensure adherence to operational SOPs, policies, and health & safety standards across tenants, contractors, and service providers.

Prepare weekly and monthly operational reports, maintain documentation, and update systems (DMS, trackers, records).

Track work permits, complaints, and follow-ups, ensuring timely resolution and proper documentation.

Attend operations meetings, prepare minutes of meetings (MOM), and follow up on action points.

Coordinate tenant onboarding, fit-out, handovers, and operational requirements to ensure smooth integration into the mall.

Maintain and update tenant records, inspection reports, and compliance documentation, ensuring all issues are tracked and closed.

Coordinate with tenants for access, shutdowns, maintenance works, and operational notifications.

Work closely with internal departments (FM, Leasing, Security, Marketing, etc.) to resolve operational issues across the mall.

Coordinate contractor activities, ensuring compliance with permits, documentation, SLAs, and mall policies.

Monitor performance of soft service providers (cleaning, security, pest control, etc.) and report any gaps or non-compliance.

Support audit processes by preparing required documentation and ensuring timely closure of audit findings.

Assist in managing operational budgets by tracking OPEX/CAPEX expenses and coordinating with procurement on tendering processes.

Support cost control initiatives and ensure operational activities are executed within approved budgets.