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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Support hub supervisor in overall performance and efficiency by developing and monitoring key performance for the hub staff.
Monitor the Hub members performance and manage the daily plans for each hub member and provide staff pastoral support.
Ensuring that shipments are processed and entered accurately onto system.
Audit on the couriers daily performance and check their appearance.
Make a verification calls on the undelivered shipments Canceled and "Scheduled" shipments on a daily basis.
Ensure that the packages updates are in place on bosta system and have the same status on the hub daily productivity sheet.
Monitoring the shipments that exceeded our life Cycle SLA and the agreed period of holding at the Hub to be returned back to CAI SF Team.
Archive the proof of the deliveries for the returned orders for a month.
Following up the Freshdesk and assure resolving all the assigned tickets and handling the hub related issues within the agreed SLA on a daily basis.
Create tickets with the raised problems and complaints from the customers assigned to client support team.
Responsible for hub compliance and documentation.
Manage inventory process, ensuring that changes in inventory are promptly and accurately recorded in the case of an inventory discrepancy.
Ensure sending the reports within the agreed timing on a daily basis.
Desired Candidate Profile
Minimum of 5 years in hub and warehousing operations, preferably in the shipping field.
Very good English Level
Must have experience in leading and supervising teams.
High School Diploma; Bachelor's degree
Decision Making and problem solving skills
Analytical and reporting skills
Ability to meet deadline and work under pressure
Time Management and multi-tasking
Good interpersonal skills and leadership skills
Proactive, with can do attitude and good judgment
Focused and professional attitude
Company Industry
- Shipping
- Freight
Department / Functional Area
- Administration
Keywords
- Operations Area Manager
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