Operations Associate

Ninja

Key Responsibilities:

• Perform structured gap assessments across stores by comparing actual operational performance against defined SOPs and KPI benchmarks.
• Identify recurring failure points in workflows such as picking accuracy, order cycle time, stock replenishment delays, or shrinkage and document root causes.
• Prepare gap analysis reports for Operations Management review.
• Track corrective action implementation and measure improvement against baseline metrics.
• Support quality audit findings by bridging the gap between audit observations and actionable process fixes.
• Conduct regular physical headcount checks across store locations to verify that actual on ground manpower matches approved workforce plans and scheduled shifts.
• Flag and escalate manpower mismatches to the Operations Manager with supporting evidence and recommended corrective actions.
• Assist in verifying manpower deployment during high demand periods such as Ramadan or promotional campaigns.