Operations Associate
Circles.Life
Employer Active
Posted on 31 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are looking for a highly motivated and detail-oriented Operations Associate to manage day-to-day logistics execution, ensure seamless order fulfillment, and deliver best-in-class operational service for our new digital telco brand in MENA. You will play a critical role in managing logistics and warehousing partner performance, streamlining and improving processes, and enhancing the overall customer experience across SIM card delivery and order lifecycle operations.
This is a hands-on, performance-focused role that requires a strong grasp of logistics, fulfillment KPIs, and customer-first thinking.
What you ll be responsible for:
Partner & Fulfillment Management
Build and manage strong relationships with 3PL partners (e.g., warehousing, procurement, last-mile delivery), enforcing clear SLAs and KPIs to meet service standards
Conduct daily operational reviews, weekly check-ins, and monthly/quarterly business reviews to evaluate performance and drive accountability
Order Flow & Operational Execution
Coordinate with BPO order management teams to ensure smooth, real-time order processing and delivery visibility across our e-commerce journey
Own end-to-end execution for SIM delivery and welcome pack fulfillment, ensuring accuracy, timeliness, and consistency
Inventory & Cost Control
Maintain optimal inventory levels of SIMs, packaging, and marketing materials while ensuring timely procurement and stock availability
Partner with Finance to validate vendor invoices, ensure cost accuracy, and track delivery-related spend and efficiency metrics
Process Optimization & CX Advocacy
Monitor operational dashboards to identify bottlenecks and inefficiencies, then proactively execute on process improvement initiatives
Resolve delivery and logistics issues with speed and ownership, using root-cause analysis to prevent recurrence
Act as the voice of the customer in ops processes, ensuring every step in the journey supports first-time-right delivery and service excellence
Desired Candidate Profile
What we re looking for:
5+ years of experience in logistics, operations, or last-mile fulfillment, preferably in fast-paced e-commerce, digital startups, or B2C telco environments
Demonstrated success managing third-party logistics (3PL) partners and enforcing performance-based SLAs
Strong analytical mindset with proficiency in operational reporting and the ability to extract insights from fulfillment or delivery data
Proven ability to drive cost optimization, process automation, or lean operations initiatives
Customer-obsessed mindset with the ability to troubleshoot issues and escalate intelligently when needed
Excellent communication, coordination, and stakeholder management skills
Experience in startups or digital-first telcos in the MENA region is a plus
Company Industry
- IT - Software Services
Department / Functional Area
- Logistics
- Supply Chain
Keywords
- Operations Associate
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Circles.Life
Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.