Operations Clerk

DHL Global Forwarding

Job Purpose

Support administration of operations processes and activities to deliver a smooth supply chain and operational model for the targeted business volumes, meet products/ services standards and exceed quality standards in line with business strategy and objectives, corporate guidelines and policies

Key Tasks

• Under supervision, support delivery of operations processes and activities
• Provide administrative support to the transport and distribution unit or department
• Keep vehicles and equipment in working order through a comprehensive program
• Collect/ deliver shipments within specified time by planning routes, liaising with external departments, timely communications, etc.
• Interact with import/ export departments in anticipation of changes, make relevant changes and communicate adjustments to relevant stakeholders
• Carry out proper loading/ unloading of the loading unit/ loading security
• Record loading/ unloading activities at customer end through appropriate tools scanning application, phones, etc.
• Enter data into database or computerized system to maintain up-to-date stock records
• Access stored information, place orders or respond to enquiries such as inventory levels or delivery schedules
• Follow and achieve compliance with established procedures and ensure proper usage of operations processes and policies
• Resolve recurring issues faced during delivery as per defined processes, systems and methods
  
  
  

Stakeholders

• Explain facts, practices, policies, etc. to others within the organization adhering to narrowly defined procedures, standards and guidelines
• Support and interact primarily with colleagues of own team
• Communicate information that requires some explanation or interpretation
• Address task-related issues appropriately to maintain work relationships
  
  
  

Management Responsibility

• Individual contributor without direct responsibility for leading others
  
  
  

Now, here is what we need from you!

Skills

Dispatching, Shipping, Transportation, Warehousing, Business Administration, Data Entry, Loading, Scanning, Inventory Management, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback

Qualifications & Key Requirements

Education Level

Vocational/Specialized/Technical/Certification

Experience Level

Less than 2 years