Operations Control Center Specialist

Road and Transport, RTA Dubai

Location: UAE
Location: Dubai
Industry: Government Administration
Function: Logistics-Transportation
Gender: Any
Candidate Nationality: Any (Priority for UAE Nationals)
Candidate Preferred Location: Any
Job Type: Full-time

Core Duties

* Operate and monitor EC3 systems linked to OCCs across Dubai s transport network
* Implement contingency plans and drills, documenting challenges and recommendations
* Receive emergency calls, coordinate with the Operations Room, and record actions in IMMCS
* Manage event notifications, observations, and escalation procedures within EC3 systems
* Conduct workshops and training on approved procedures and systems for OCC staff
* Prepare daily reports including Post-Peak, Incident, and Performance Reports
* Ensure readiness of technical systems in control rooms and backup OCCs, reporting to supervisors
* Operate Mobile Command Vehicles (MCV) during emergencies and major events
* Monitor and govern operations across traffic, metro, bus, tram, taxi, and marine OCCs to ensure service continuity and immediate escalation during disruptions
* Analyze operational data including ridership, travel times, and performance metrics, preparing detailed reports and forecasts
* Ensure compliance with KHDA, UAE laws, and RTA s Emergency and Crisis Management framework
* Coordinate with internal teams and external stakeholders to accelerate recovery during weather events or disruptions
* Support decision-makers in Gold and Silver Command Control Rooms during crises

Candidate Requirements

* Diploma or Bachelor s degree in Business Administration or equivalent
* Diploma holders require 8 years of relevant experience; Bachelor s holders require 2 years
* Practical experience in operational control centers or transportation network management preferred
* Strong analytical and problem-solving skills with ability to prioritize concurrent projects
* Advanced computer skills and familiarity with systems such as EC3, IMMCS, AVM, and iTraffic
* Excellent communication and interpersonal skills in managing emergencies and collaborating with diverse teams
* Proven ability to evaluate service effectiveness, prepare detailed reports, and recommend improvements
* Flexibility to work shifts, including nights, weekends, and public holidays