Operations Coordinator careem

About the team
Our Groceries team is on a mission to revolutionize everyday essentials delivery in the region. As part of the Careem Super App, we aim to simplify and improve the lives of millions through innovative operations, customer obsession, and a commitment to excellence.

About the role
We are looking for an Operations Coordinator to support and optimize our grocery operations in Riyadh. This role plays a key part in ensuring smooth day-to-day functioning of our operations, while driving performance improvements through data, planning, and collaboration.

What you'll do

• Support Operational Performance: Assist in monitoring key operational metrics such as order fulfilment, stock availability, picking accuracy, and quality.

• Process Improvement: Identify areas for improvement and create SOPs to streamline operations.

• Capacity Planning: Plan shift structures and manpower based on demand patterns.

• Team Management: Supervise the operations team and foster a positive and productive environment.

• Training Sessions: Conduct training on SOPs and perform spot checks to evaluate performance.

• Quality & Accuracy Maintenance: Ensure catalogs reflect accurate product details, pricing, and availability.

• Team Collaboration: Work closely with logistics, commercial, and customer support teams to ensure seamless operations.

• Conduct Interviews: Lead the hiring process for the operations team.

What you'll need

• Analytical Mindset: Ability to interpret data, extract insights, and drive data-informed decisions.

• Team Leadership: Structured and effective leadership skills to resolve challenges.

• Technical Proficiency: Familiarity with internal dashboards, Excel/Google Sheets, CRM tools; SQL knowledge is a plus.

• Problem-Solving Skills: Ability to identify and resolve operational inefficiencies.

• Excellent Communication: Strong interpersonal skills to engage with vendors and team members.

• Agility & Adaptability: Comfort with a fast-paced environment and changing priorities.