Operations Director

Future Group Translation Services

Your mission as an Operations Director is to lead, optimize, and scale the organization's operational capabilities to ensure efficiency, quality, and sustainable growth. You will play a critical leadership role in translating strategy into execution, driving operational excellence, and building a high-performance culture across all operational functions.

Key Responsibilities: Strategy, Execution & Operational Excellence

• Partner with executive leadership to translate business strategy into actionable operational plans and KPIs.
• Lead end-to-end operations, ensuring efficiency, quality standards, and cost-effectiveness.
• Drive continuous improvement initiatives (Lean, Six Sigma) to enhance productivity and performance.
• Establish and monitor performance metrics, dashboards, and reporting systems.
• Oversee capacity planning and ensure scalability to support business growth.
• Manage operational budgets, forecasts, and cost optimization initiatives.
• Optimize resource allocation across people, systems, and infrastructure.
• Collaborate with cross-functional teams (HR, Finance, Commercial, IT) to ensure alignment.
• Lead organizational design and capability-building initiatives within operations.
• Identify and mitigate operational risks while ensuring compliance with legal and regulatory requirements.
• Strengthen relationships with external partners, vendors, and stakeholders.
• Drive a culture of accountability, continuous improvement, and operational excellence.