Job Description

Roles & Responsibilities

Job Summary

The Operations Director supports the COO in
managing the operational performance of the Holding educational investments
and internal support functions. The role focuses on service quality assurance,
operational process optimization, and driving operational initiatives aligned
with ISRAR s growth, digitalization, and customer experience goals.

Responsibilities:

1. Operational Excellence
Implementation

Execute the operational strategy defined by the
COO across ISRAR s platform of schools, colleges, training centers, and
EdTech assets.
Drive continuous improvement and process
optimization initiatives at the asset level.

2. Operational Performance
Monitoring

Track and report operational KPIs, including
service levels, resource utilization, and academic/operational support
metrics.
Develop and implement operational dashboards for
business units.

3. Facilities and Support Services
Oversight

Oversee the management of facility operations,
maintenance, safety, and support services across ISRAR s portfolio.
Manage third-party vendors for facility services,
IT infrastructure, security, and support services.

4. Quality Assurance and Compliance

Implement operational quality standards and SLAs.
Support regulatory accreditation initiatives
(e.g., MoE licensing, NCAAA standards).

5. Operational Risk Management

Identify operational risks and support mitigation
planning and execution.
Ensure business continuity plans and emergency
response strategies are implemented across sites.

6. Team and Stakeholder Engagement

Lead a team of operations managers, site
supervisors, and QA officers.
Foster strong collaboration between operations and
academic management teams.

Requirements

Bachelor s degree in Business Administration, Operations,
Engineering, or Education Administration;
Master s degree (MBA or related) preferred.
12+ years of operational management experience, preferably in
education, healthcare, or service industries.
Proven
track record of driving operational improvements across multi-site
institutions.

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