Operations Excellence Manager

Niceone

Key Responsibilities

• Process Optimization: Lead the identification, analysis, and redesign of operational processes to improve efficiency, effectiveness, and quality across all functional areas.
• Continuous Improvement Initiatives: Design and deploy Lean, Six Sigma, and other process improvement methodologies to enhance productivity and reduce operational waste.
• Project Leadership: Manage cross-functional projects from inception through execution, ensuring timely delivery and alignment with organizational goals.
• Performance Measurement: Define and track key process metrics (KPIs) to assess impact, uncover improvement opportunities, and report progress to leadership.
• Change Management: Foster a culture of operational excellence by championing best practices, engaging team members, and supporting seamless change adoption.
• Collaboration & Training: Work closely with department heads and teams to deliver training, share process improvements, and align operational objectives companywide.
• Customer Experience Enhancement: Partner with customer-facing teams to streamline service delivery and elevate overall customer satisfaction.

Required Skills and Qualifications

• Bachelor s degree in Business Administration, Operations Management, Industrial Engineering, or a related field (Master s is an advantage).
• Minimum of 5 years experience in operations excellence, process improvement, or operations management, preferably within e-commerce, retail, or FMCG sectors.
• Strong understanding of Lean, Six Sigma, and other process improvement frameworks (certification is a plus).
• Demonstrated expertise in leading cross-functional teams and delivering successful improvement projects.
• Exceptional analytical, problem-solving, and organizational skills.
• Proficiency with process mapping tools, data analysis, and project management software.
• Excellent communication, presentation, and stakeholder engagement abilities.
• A collaborative, adaptable approach with a commitment to diversity, equity, and continuous learning.
• Fluency in Arabic is required; English proficiency is an asset.

Core Competencies

• Strategic thinking with an ability to translate vision into actionable initiatives.
• Team empowerment, inclusive leadership, and strong interpersonal skills.
• Resilient, results-oriented mindset and ability to drive change in a fast-paced environment.
• High ethical standards and respect for confidentiality and company values.
• Open-mindedness and cultural sensitivity within a diverse, collaborative team.