Operations Executive

Toplinecool

Supervise the Back Office team responsible for receiving daily service requests and breakdown reports.

• Assign and distribute daily tasks and breakdowns to technicians, ensuring proper workload balance.
• Monitor the closure of breakdowns in the system and verify accurate documentation.
• Ensure technicians complete assigned jobs on time and according to quality standards.
• Follow up on the team s commitments and confirm all tasks are executed as planned.
• Prepare daily and monthly reports including:
• Completed breakdowns.
• Ongoing breakdowns with estimated completion timelines.
• Delayed breakdowns with action plans for resolution.
• Develop a daily operational plan (Daily Plan) to manage priorities and timelines.
• Coordinate with other departments to ensure smooth workflow and service delivery.

• Proven experience in Operations Management or technical coordination roles.
• Strong organizational and follow-up skills.
• Ability to prepare clear and accurate reports.
• Familiarity with breakdown/ticketing management systems.
• Strong leadership and team management skills.
• Very Good Level In Excel