Operations Executive

qlub

 As an Operations Executive, you will play a critical role in making sure our restaurants succeed on the platform. You ll spend much of your time on-site with restaurant partners: coordinating their go-live, training staff, and providing hands-on support during service.This is a field-based, client-facing role where you ll build strong relationships with restaurants, solve problems on the ground, and ensure every partner has a great experience with Qlub. It s a fast-paced opportunity to be at the heart of our growth while learning the ins and outs of scaling operations at a high-growth tech startup.Working hours: To support our restaurant partners during service, we work on a late start (~11:00) and late finish (~20:00). Preferred but not essential: Sunday to Thursday.What You ll Be DoingOnboardingSchedule and manage merchant onboardings in your assigned area/city.Train restaurant staff on-site, virtually, and over the phone to ensure smooth adoption.Account Management & SupportBuild and maintain strong relationships with restaurant partners.Conduct regular visits and mystery shops to ensure staff remain confident in using the product.Handle merchant queries quickly and ensure a seamless experience.Process & Continuous ImprovementIdentify opportunities to improve onboarding and support processes.Work with regional/global operations and tech teams to resolve issues efficiently.Product FeedbackShare insights from the field with Product and Tech teams.Test new features and provide practical feedback to improve functionality.What We re Looking ForBachelor s degree in Business, Operations, or related field.Fluency in English & Arabic is a must.Valid driving license and access to a car.0 2 years of experience in operations, client-facing, or hospitality roles.Strong communication and relationship-building skills.Organized, reliable, and able to manage time effectively in a fast-paced environment.Comfortable with Excel/Google Sheets; analytical mindset is a plus.Self-motivated, proactive, and eager to hustle to get things done.Entrepreneurial spirit excited to contribute to a growing startup and make a visible impact.