Job Description

Roles & Responsibilities

Job Location

United Arab Emirates

Experience

3 to 5 years

Qualification Level

Graduate

Job Function

Hospitality / Medicare / Account Management
Operations / Back Office Processing / Data Entry

Skillset

Guest Relations & Customer Service Skills

Preferred Jobseekers

Locally available candidates only apply for this job

Signature Stay Holiday Homes Boutique is seeking a hands-on Operations & Guest Relations Officer to take full ownership of day-to-day business operations across our properties in Dubai. This is a full operations role, not a front-desk position, designed for someone who thrives on structure, initiative, and operational efficiency.

Key Responsibilities:
Oversee daily property operations including housekeeping, maintenance, inspections, and readiness
Manage guest communications, arrivals, and resolve issues with professionalism and warmth
Coordinate with cleaners, technicians, suppliers, and third-party vendors
Ensure DTCM compliance, maintain inventory, and manage reporting
Work directly with the founders to optimize systems and improve operational efficiency

Requirements:
Minimum 3 years of relevant operations or hospitality experience in Dubai
Currently residing in Dubai; candidates outside the UAE will not be considered
Valid UAE driving license and own car mandatory for the role
Excellent English communication skills; Arabic is a plus
Highly organized, reliable, detail-oriented, and able to remain calm under pressure
Tech-savvy with property management or channel manager tools (e.g., Guesty, Hospitality)
Ability to manage people, processes, and overall performance, not just individual tasks

What We Offer:
Health insurance
Employment visa and official contract
Growth opportunities in a boutique hospitality company
Additional benefits discussed during the interview

Operations & Guest Relations Officer Signature Stay Holiday Homes Boutique

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