Operations Hotel Manager AL MARINA INVESTMENT - SOLE PROPRIETORSHIP L.L.C.

Hotel Operations Management

• Oversee the day-to-day hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest services.

• Ensure smooth coordination between departments to maintain high service standards.

• Monitor hotel occupancy, guest satisfaction, and operational performance.

• Implement and maintain hotel policies, procedures, and service standards.

• Ensure compliance with health, safety, and hospitality regulations.

Guest Relations

• Ensure exceptional guest experience and promptly resolve guest complaints and concerns.

• Monitor guest feedback and implement improvements to enhance customer satisfaction.

• Maintain a professional and welcoming hotel environment.

Staff Management

• Supervise, train, and evaluate hotel staff and department heads.

• Conduct staff scheduling and manpower planning.

• Promote teamwork, discipline, and a positive working environment.

• Support employee development and performance improvement initiatives.

Financial and Administrative Management

• Monitor operational expenses and assist in budget preparation.

• Ensure cost control measures are implemented effectively.

• Review operational reports, sales performance, and revenue targets.

• Coordinate with suppliers and vendors for hotel operational needs.

Quality and Compliance

• Maintain cleanliness, safety, and quality standards throughout the hotel.

• Conduct regular inspections and operational audits.

• Ensure compliance with company standards and local government regulations.