Operations Manager Anglophone
INTELCIA
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Management & Coaching
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Define objectives and coach your employees
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To motivate and unite the team through interviews and meetings
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Maintaining motivation, commitment and a positive atmosphere
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Participate in recruitment and mentor junior OPS
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Managing budget and quality challenges
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Promote and ensure respect for the group's values
Performance management
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Analyze the data and implement action plans
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Managing staffing and forecasts
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Optimize revenue, profitability and processes
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Ensure that activities comply with security and confidentiality rules
Desired Candidate Profile
Knowledge
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Proficiency in English
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Knowledge of the client's culture and the business's products/services
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Understanding performance indicators and objectives
Expertise
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Managing, leading and uniting teams
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Leading talent coaching and development
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Analyze performance and implement corrective actions
Interpersonal skills
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Team spirit and commitment
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Strong interpersonal skills and active listening
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Stress and emotion management
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Adaptability and openness to change
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Operations Manager Anglophone
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