Operations Manager, Dubai

Wheely

Employer Active

Posted on 20 Nov

Experience

4 - 9 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Define and implement best practices for acquiring, retaining, and ensuring quality among Wheely chauffeurs;

Take ownership of the Dubai's business performance by identifying opportunities and issues, and proposing improvements that will have an immediate impact;

Lead a team of Operations associates and create a culture of high performance and engagement;

Manage the day-to-day operations of The Dubai Wheely Academy;

Collaborate with product teams to roll out new features and improve existing products;

Stay up-to-date with compliance requirements in the sector and ensure that they are met

Act as a representative and spokesperson for Wheely to our chauffeurs and other external stakeholders.

Desired Candidate Profile

Experience in operations management, preferably in a fast-paced environment;

Strong problem-solving skills with a track record of delivering creative solutions;

Ability to prioritize multiple tasks effectively in a dynamic work environment;

Excellent analytical skills and proficiency in using BI tools; SQL proficiency is a must;

Previous experience managing individual contributors (ICs);

Exceptional communication skills with a focus on clarity, structure, and ownership;

Demonstrated emotional intelligence with a customer-centric approach;

Able to work in Dubai Internet City 5 days a week.

Company Industry

Department / Functional Area

Keywords

  • Operations Manager
  • Dubai

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Wheely

Wheely is not a traditional ride-hailing company. We are building a platform with user privacy at its core while successfully scaling a five-star service to millions of rides across multiple cities.

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