Operations Manager - Entertainment
Majid Al Futtaim
Employer Active
Posted 22 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Oversees site operations, ensuring alignment with SOPs, MAF policies, legal regulations, and operational budgets, while coordinating audits and managing site reporting and reviews.
Maintains a strong customer-centric focus by resolving escalations, conducting feedback reviews (e.g., NPS), and implementing service excellence standards.
Leads, mentors, and supports staff through coaching, training, performance management, succession planning, and promoting a positive work environment.
Supports the launch and expansion of sites by validating operations, ensuring service readiness, and enhancing customer satisfaction.
Collaborates with HSE teams to enforce safety standards, inspect compliance, identify risks, and promote a culture of safety.
Oversees financial activities including budgeting, cost control, revenue tracking, and ensuring EBITDA and net profit targets are met.
Coordinates with internal stakeholders to align site initiatives, programs, and services with business goals and quality expectations.
Desired Candidate Profile
6 8 years of operational experience, including 2+ years in a managerial role within Leisure & Entertainment, F&B, customer service, retail, or hospitality, with a track record of team leadership and customer service excellence.
Willing to perform ad hoc duties, work flexible hours (including evenings, weekends, holidays), and travel occasionally to support new openings.
Demonstrates strong communication, negotiation, time management, financial and legal acumen, strategic implementation, and cultural awareness.
Committed to delivering excellent customer experience, adhering to brand standards, and acting as a MAF and LEC Culture Ambassador
Supports achievement of sales and EBITDA targets, manages OPEX, and implements capital plans to ensure effective site maintenance and operations.
Experienced in crisis management and emergency evacuation procedures, with relevant training (e.g., PIC 3, IOSH MS, NEBOSH), and capable of supporting regional projects when needed.
Company Industry
Department / Functional Area
Keywords
- Operations Manager - Entertainment
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Majid Al Futtaim
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.