Job Description

Roles & Responsibilities

Duties and Responsibilities

Operations Management

Oversee daily operations across all 9 branches to ensure smooth and efficient performance.
Standardize operational procedures and ensure compliance across all locations.
Monitor and improve store performance, productivity, and operational efficiency.
Conduct regular branch visits and audits to ensure adherence to company standards.
Ensure proper implementation of company policies, procedures, and SOPs.

Sales & Performance Management

Monitor sales performance across all branches and ensure targets are achieved.
Analyze KPIs (sales, conversion rates, average ticket size, etc.) and implement improvement plans.
Work closely with Branch Managers to drive sales growth and profitability.
Identify opportunities for expansion, promotions, and business development.

Team Leadership & Development

Manage and supervise all Branch Managers.
Provide leadership, coaching, and performance feedback.
Ensure proper staffing levels, scheduling, and workforce productivity.
Foster a positive and performance-driven culture across all branches.

Inventory & Logistics Coordination

Ensure proper inventory management and stock accuracy across all branches.
Coordinate with the logistics and warehouse teams to maintain optimal stock levels.
Monitor stock movement, minimize shrinkage, and prevent overstock or shortages.
Ensure timely deliveries and proper handling of furniture products.

Customer Experience

Ensure consistent, high-quality customer service across all branches.
Monitor customer feedback, complaints, and satisfaction levels.
Implement corrective actions to enhance customer experience.

Financial & Cost Control

Monitor branch expenses and ensure cost efficiency.
Approve operational expenses within authority limits.
Work with finance to analyze profitability and optimize operational costs.

Maintenance & Visual Standards

Ensure all branches maintain high standards of cleanliness, maintenance, and visual merchandising.
Coordinate with VM and maintenance teams for showroom presentation.
Ensure brand consistency across all locations.

Reporting & Communication

Provide regular reports to senior management (daily, weekly, monthly).
Highlight operational challenges, risks, and opportunities.
Act as the main link between branches and head office.

Compliance & Risk Management

Ensure compliance with company policies and local regulations.
Oversee health & safety standards across all branches.
Handle operational risks and ensure proper incident reporting.

Desired Candidate Profile

Bachelor s degree in Business Administration, Management, or related field Minimum 5 8 years of experience in retail operations (furniture or similar industry preferred) Proven experience managing multiple branches or large retail operations

Skills & Qualifications:

Strong leadership and people management skills
Excellent operational and organizational abilities
Analytical mindset with strong problem-solving skills
Strong communication and interpersonal skills
Ability to manage multiple locations simultaneously
Customer-focused approach
High level of accountability and decision-making

Working Conditions

Frequent travel between branches across Lebanon
Flexibility in working hours, including weekends when needed

Operations Manager Vision Servo

Operations Manager
Vision Servo