Operations Manager

Client of Talent 360

Key Responsibilities

• Oversee day-to-day operations across all departments
• Develop, implement, and continuously improve SOPs, workflows, and operational processes
• Ensure smooth execution of projects from briefing to final delivery
• Monitor project timelines, deadlines, and overall delivery quality
• Coordinate between creative, accounts, media, and production teams to ensure alignment
• Manage workload distribution and support resource planning across teams
• Identify operational inefficiencies and implement effective solutions
• Ensure consistent communication between internal teams and client servicing teams
• Support department heads in managing team performance and capacity
• Track and evaluate team productivity and operational KPIs
• Assist in operational budgeting and monitor project-related expenses
• Ensure optimal use of tools, systems, and internal resources
• Support forecasting of operational and resource needs
• Handle operational escalations and resolve workflow or delivery issues
• Maintain strong coordination between management, teams, and stakeholders
• Prepare regular operational reports for management
• Analyze workflows, processes, and performance metrics to recommend improvements
• Support continuous improvement of agency operations and efficiency

Requirements

• Bachelor s degree in Business Administration, Marketing, or related field
• 2 5 years of experience in operations or project management
• Strong background in marketing/advertising agencies is a must
• Experience managing cross-functional teams and workflows
• Strong leadership, organizational, and problem-solving skills
• Proficiency in project management tools (Asana, Monday, Trello, etc.)
• Good understanding of campaign lifecycle and agency operations
• Strong communication skills in English and Arabic
• Ability to work in a fast-paced environment
• Experience in digital marketing or media agencies is a plus